It's not really that big of an issue to me personally, not for a measely $20...unless you consider someone is doing that $20 shuffle to 20,000 people per month or so...give or take 5,000 consumers.

 

 

09/30/2008  2:30PM

 

From: ****embarqmail.com
Sent: Wednesday, October 08, 2008 2:59 PM
To: Rebates
Cc: ****embarqmail.com
Subject:

****

St

MO***

 

 

I am writing to respond to the issue of missing out on my rebate due to the offensively short 12 day rebate policy OCZ practiced until last month. I know many complaints were filed with you, evidenced by the mere fact that now, OCZ’s rebate policy on memory was extended to 21 days instead of 12 on recently purchased memory 'as of 10/1/2008'.

 

The following is a record of my purchase on NewEgg.com’s website:

 

Invoice 3****4
	Your Sales Order Number:7***43    Order Date:09/08/2008 Order Total: $108.53
	Billing Information Shipping Information Name ***** Name **** Company home Company   Address **** Address **** City **** City **** State MO State MO Zip Code **** Zip Code **** Credit Card Type Paypal Nighttime Telephone # **** Your Customer ID **** Day Telephone # **** Shipping Method UPS 3 DAYS Invoice Date 9/9/2008 10:01:37 AM   Item Description Quantity Unit Price Extended Price 12-104-035 LINK DEPOT 18" ATA133 CABLE GREEN 1 $2.99 $2.99                     20-227-124 MEM 1Gx2|OCZ DII800 OCZ2G8002GK R 1 $37.49 $37.49   For Tech support call: 408 986 8400 or email support@ocztechnology.com                 12-104-038 LINK DEPOT 18" ATA133 CABLE YELLOW 1 $3.99 $3.99                     NOTE 20-227-124 has Volume Discount 1 $0.00 $0.00                     20-211-013 MEM 512MAx2|ADATA D400 ADBGB1916K R 1 $33.99 $33.99                     99-998-042 CABLE BINDING KIT|VIZO-SCB-YL R 1 $9.99 $9.99                               Subtotal $88.45 Tax $0.00 Shipping and Handling charge $20.08

 

 

I purchased two sticks and missed the $20…12 day rebate deadline as so many others have. All other brands and companies extend pretty much or right close to a 30 day rebate period, other than OCZ for some mundane reason and I am sure it is losing OCZ customers. There were an ABUNDANCE of other complaints on the forums and on NewEgg.com’s review section, but I am sure you are already familiar with the number of unsatisfied customers. Undoubtedly, OCZ’s policy to go to a 12 day rebate period has cost them dar more in lost sales to dissatisfied customers who will not be returning for business out of anger, than they have ever saved by not having to pay the rebates.

 

Here’s just a few of the reviews on NewEgg.com concerning the same memory, and I do emphasize, a mere FEW of all listed:

 

 

Cons: Rebate has to be filed within 12 days of purchase date. It's been 11 days and I still haven't got my order. Memphis warehouse to DHL, DHL to processing center in HEBRON, KY, US to USPS back to Memphis. (Supersaver shipping).

REPLY FROM OCZ: Manufacturer Response: Hello, we understand that delays can occur. We will gladly give you an extension on your rebate postmark date to allow you to file. Please visit our support forums at the link below and post in the rebate section for assistance.
Thank you

 

 

Cons: It will be the last time I buy an OCZ product...they've slid a miniscule 12 day rebate period in there to trap buyers into possibly losing their rebate by not filing soon enough. There's far too much competition out there in the memory market for OCZ to be getting folks angry. They've lost my business and I am sure others also. Beware! Read any and all rebate information BEFORE buying!

Note: No reply given from OCZ

 

Cons: timings are 5-5-5-15 NOT 5-5-5-12 but not a huge difference anyway, only have 2 weeks to send in rebate but have to wait months to get it back????

Note: No reply given from OCZ

 

Cons: rebate is no good after 14 days.. took a long time to ship... 9 days!

Note: No reply given from OCZ

 

Cons: Be wary of any promised rebates- my rebate was rejected even though I properly filled it out and should have received it. If you buy it, be aware that there is a good chance you will pay full price and never receive your rebate money.

Manufacturer Response:Hello, we are sorry for the problem. Obviously there was an error made in the processing of your rebate. Please visit our support forums at the link below and post about your rebate issue. You will be assisted, and your rebate will be straightened out.
Thank you

 

 

Other Thoughts: Love the rebate but I wish the testing period was longer than 14 days. Newegg always rocks with their speed of service and customer support. I have never received any bad sticks from them.

 

Cons: MIR Did not work out even though I clearly have everything, I printed out the MIR form the day I bought the ram, and they claim its the wrong receipt date.

Other Thoughts: Get other ram if you plan on getting it for the MIR otherwise its all good.

Manufacturer Response:Hello, we are very sorry for your rebate problem. We pay all valid rebates. We will gladly help you resolve this matter. Please visit our support forums for prompt assistance.
Thank you

 

Cons: HATE the rebate program. You get 14 whole days to order-receive it-install and check it out. ANY Vendor the can not give at least 30 days for a rebate will not get any purchase from me.

Other Thoughts: Newegg rocks! Vendors with under 30 days rebates can keep their products

Manufacturer Response:Hello, we are happy that you the memory worked well for you. If any OCZ customer has a problem meeting rebate terms, dues to shipping delay, etcetera, please see our support forums at the link below and we will provide you with prompt assistance. We value our customers greatly.
Thank you

 

I left a thread on the OCZ official site forum pertaining to the issue, and received the below replies from STEVEOCZ, system moderator.

 

Here’s the personal message I received in reply from “STEVEOZ”, a forum Moderator although it did not go to my e-mail as selected…

I received it today while pondering why I had not received an e-mail from your rebate department after sending in my rebate form

 

09/30/2008  2:30PM

 

 

ORIGINAL POST TO OCZ FORUMS TO TRY TO FIND SOME FORM OF RESOLVE ON THIS ISSUE

 

 

 

Now, I had already sent my rebate form in prior to receiving that message from STEVEOCZ…with all required invoices, UPC label and paperwork even though it was late. Guess you’d have to send me the secret information on how to check for your rebate status online like all the other brand names have. Please understand, I am not trying to be snotty…I am frustrated and disappointed of course. With so much for the consumer to be wary of out there in the merchandise market, we don’t need to worry about trusted brand name companies seemingly seeking to find any way possible to squeeze the almighty dollar out of us with such sly tactics.

 

Your own responses to the many other complaints on NewEgg.com customer reviews, was to have them respond to the forum. In responding to the forum, you hit the circle cul-de-sac turn-around and we are then told to e-mail you at the rebate department. Why the shuffle run around?

 

I guess I will quit whining in your e-mail ear, and simply ask…can you re-install some integrity here and let me know how we can resolve this issue? I have spent quite some time tracing down some kind of an answer for this dilemma, and compiling this e-mail with as much informative helpful details and hidden, small print hints for better policy as I could , and hope to hear something back other than “OCZ is not responsible for shipping delays” or  “the MIR was clearly stated if you had of looked at the fine print, sorry?”

 

Thank you in advance for any and all help…and especially your patience.

 

Sincerely

 

DJD

 

 

 

 

continuing...with little hope